Refund policy

Return & Refund Policy

Welcome to our store. We want you to shop with confidence and be fully satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must include original packaging, tags, certificates, and accessories.

  • Proof of purchase or order number is required.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized jewelry

  • Engraved products

  • Items damaged due to misuse or improper handling

  • Final sale or clearance items

Refunds

Once we receive and inspect your returned item, we will notify you regarding approval of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing time is usually 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the item received is damaged or incorrect.

Exchange Policy

We only replace items if they are:

  • Defective

  • Damaged during shipping

  • Incorrect item received

Please contact us within 48 hours of delivery with clear photos of the issue.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us immediately at:

Please include:

  • Order number

  • Photos/videos of the product and packaging

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped

  • Product arrived damaged

We recommend using a trackable shipping service.

Order Cancellation

Orders can be canceled within 12 hours of placing the order. After this period, production or shipping may already be in process.

Contact Us

For any questions regarding returns or refunds, contact us at:

Thank you for shopping with us.